Hexagon Ring Box
FAQ
Can I customize this design?
Yes, absolutely! Send us a message on Instagram so we can begin your virtual gem selection process! We will send you photos and videos of all the options available, and can work together on your custom gem layout until it's perfect!
@magick_alchemy
Where do you source your gems from?
Most of our gemstones are sourced during our annual shopping trip at the Tucson, Arizona shows (the largest gem convention in the US) Our shop directly from the miners and small business businesses that come from all over the world. This is usually the first week of February.
The others are sourced by need basis throughout the year from our close gemstone dealers locally in the Diamond District in NYC.
Where do you get your gold?
All Magick Alchemy designs are casted locally with a casting house we have worked with for over 5 years. We use them because 100% of their gold is from a refiner that recycles and processes old gold jewelry into new and clean alloys to be used again. We do not use newly mined gold as we don't see a reason to with so much recycled gold available. This is better for the planet and economy!
Where do you make your jewelry?
All Magick Alchemy jewelry is made locally in NYC by the designer and a freelance jeweler. We do not mass produce, therefore there is a limit of how much we produce weekly. Please be patient as we take the time with each and every piece, and do not want to rush this important process to ensure your jewelry is made well to last lifetimes.
Shipping
Production Times
Most made to order jewelry takes 4-6 weeks for production otherwise noted. Many designs are made quicker. Ready more about our production times here.
Fast + Secure shipping
Once your piece of jewelry is made, we ship it out at the next shipping date we have, which is usually within a few business days. Ready to Ship jewelry goes out twice a week. Contact us about any specific shipping questions.
Discreet packaging is available upon request.
Order tracking
As soon as your order is ready for shipment, you will receive an email notifying you with a tracking number that you can keep an eye on and set alerts for! For signature delivery we will contact you to set a date that you are home and available to sign for your package. Don't hestiate to contact us with any delivery requests or questions.
Get in touch
You can always get in touch with us via email, chat box, or DM on social media. We will get back to you at our earliest convinience.
Our CEO's direct email is
susan@magickalchemy.co
