Q: Where are you located? Can I shop in person?
My home office is located in Staten Island, New York and my production studio is in Diamond District in New York City. While I don't have a storefront or public office yet, I hope to in the future! In person meetings, design consultations, and local delivery is offered for high value custom orders.
Q: Where are your gems sourced from?
My gemstones are mostly sourced directly from the mines and local businesses in the area they come from. I purchase the majority of my gemstone inventory at the annual gem show in Tucson, Arizona. It's world famous for being the largest show in the US, and where I make connections with my international vendors. I also work very closely with a few local gemstone suppliers. In the case I need to source something during the rest of the year, I contact my suppliers online or I purchase directly in person in the many wholesale vendors in the Diamond District.
Q: How is your gold recycled?
The casting house I use for all my jewelry is a certified buyer that only uses repurposed gold from the Precious Metal Refinery. They guarantee that the gold used is from melting down and re-alloying old jewelry, rather than mining for new supply.
Q: I do not see an option for 18K, palladium, or white gold? Can I have a jewelry piece made in those metals?
Absolutely! Please message email@example.com and we can give you a quote and make you a custom listing!
Q: I need to get my order in time for a gift, anniversary, etc. Can I receive it in time?
Yes! Please message us before placing an order so we can let you know if it is possible. Most of the time it is, but an additional rush fee may apply.
Q: I really like a design but I would love to alter it a bit or use other stones, is this possible?
Definitely! Please reach out to us at firstname.lastname@example.org and we will be sure to make it exactly how you want it!
Q: I am planning to propose but have no idea what their style is or what to get, can you help?
Engagement and wedding sets are absolutely my favorite thing to make! I can definitely help you decide on a ring or custom design after speaking to you more about your significant other. I am also available to get on video chat for a consultation. I am confident we can create something very special!
Q: I want to order a present for someone, but to send it to their address directly. Can we do that?
Of course! Please message me after you place your order with the address and name of the lucky one! I will be sure to gift package your order really cute, and can even add a handwritten note from you!
Q: Do you offer payment plans? If so, what kind?
YES, we do!! We offer Shop Pay Installments (partner of Shopify and Affirm) and Klarna.
Q: I want an engagement ring, but can't afford it. Can I layaway for it?
Of course, if one of our payment plans that we offer at checkout doesn't work for you, you may email us at email@example.com to create a custom flexible payment plan.