Welcome! I strive to satisfy each and every order made here in my shop! Let me just start off by thanking you for shopping with Magick Alchemy. Every piece is a quality item made with lots of care to detail and love! Please take care of your pieces and they will take care of you!
Payment & Processing
As soon as I receive the payment, I will get right on processing it so it could arrive to it's new home right away!
Standard delivery in the US is first class mail and comes with free tracking! It should take anywhere from 3-5 business days to get delivered in the US, sometimes longer during peak seasons.
Processing takes 1-3 days on ready to ship jewelry. Processing for made to order items can take up to 4-6 weeks. Custom pieces can vary, and will be made clear in our communication. If you need to place a rush, I can offer that for an additional fee. I also offer priority and insured shipping for higher valued orders. If you have any concerns or deadlines you are trying to meet please message or email me and we will work it out to ensure you get your item in time! Thank you!
If you aren't satisfied with the item you received please send me a message so we could resolve this together! I do not offer refunds for items that were made to order including all rings. Buyer is responsible of knowing their ring size. I also don't offer refunds on crystals. If in the case a refund is granted due to production error, buyer is responsible for shipping the item back to me, in case of returns or exchanges. No refunds after 7 days of receiving item. Items that are damaged or lost in the delivery process are not the seller's responsibility. Buyer would need to file a claim with the post office. Every item shipped comes with a tracking number. Broken items due to buyer's error are not exchangeable or refundable. I can offer store credit for scraping the gold and stones.